Withdrawal Policy

At VLKNA Ltd., we treat every withdrawal request with the highest priority, maintaining a balance between rapid processing and strict compliance with international financial, regulatory, and anti-fraud obligations. This policy outlines in full detail the expectations, requirements, and procedures related to withdrawing funds from your VLKNA account.

This document is an extension of our General Terms and Conditions and forms a legally binding component of your agreement with us as a registered user.

1. Overview of Withdrawal Operations

Withdrawals are subject to verification and are generally processed using the same payment method originally used to fund the account, in line with our closed-loop policy. This measure protects both the user and the platform against identity fraud, money laundering, and unauthorized financial activity. VLKNA reserves the right to determine the most appropriate payment channel depending on account activity, currency, and verification status.

2. Monthly and Transactional Limits

In alignment with Section 8 of the VLKNA Terms and Conditions, monthly withdrawal limits are initially capped at $10,000 USD (or currency equivalent). Higher thresholds (up to $20,000 USD or more) may be made available based on account activity, enhanced verification, and VIP status.

Requests exceeding your authorized monthly limit may be reviewed, segmented, or scheduled in staggered payments. These procedures are intended to support financial compliance, risk mitigation, and system stability

3. Withdrawals of Non-Wagered or Low-Risk Funds

Funds not associated with gameplay activity (non-wagered deposits or low-risk behavior) may require enhanced scrutiny. In such scenarios, additional documentation may be required, and VLKNA reserves the right to:

Apply administrative fees to mitigate transactional overheads

Withhold approval until the origin and purpose of the funds are fully clarified

Reject requests that are deemed to constitute bonus abuse, risk-free betting, or system manipulation

4. Identity Verification and Documentation Requirements

VLKNA follows strict Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. Before withdrawals are processed, users may be required to provide or update identity-related documentation. Required documentation may include:

A valid, non-expired government-issued photo ID (e.g., passport, national ID, driver’s license)

Proof of residential address dated within the last 3 to 6 months (e.g., utility bill, bank or card statement)

Proof of payment method (e.g., partial image of a credit/debit card, screenshot of a digital wallet, bank interface showing relevant transfers)

Source of funds declaration and/or source of wealth documentation, if applicable

A live selfie or biometric confirmation if inconsistencies or heightened risk are detected

We may request these documents at any time. Non-compliance within 7 calendar days may result in withdrawal reversal and return of funds to the player’s VLKNA balance.

5. Currency and Conversion Handling

Where a withdrawal request involves a currency different from your account balance or deposit currency, a currency conversion will be applied based on mid-market exchange rates at the time of processing. An additional margin may be factored in to cover currency volatility and administrative cost.

All amounts will be clearly indicated in both original and payout currency, along with the applied conversion rate.

6. Processing Timelines and Notifications

VLKNA aims to process all verified withdrawal requests within the following standard timeframes:

Crypto and e-wallet payouts: typically within 24 hours

Bank transfers: 2 to 5 business days

Card withdrawals: subject to card issuer timelines (typically 3 to 7 business days)

During high-traffic periods or if additional compliance checks are required, processing times may be extended. Users will be notified of any delay beyond 48 hours and provided with regular status updates.

7. Card-Based Withdrawals and Regulatory Limitations

Due to international restrictions and compliance constraints related to certain card issuers (e.g., Visa/Mastercard), withdrawals to credit or debit cards may be disabled in specific countries. In these cases, VLKNA reserves the right to:

Request a verified bank account as an alternative

Redirect the payout to a crypto wallet or e-wallet supported by our infrastructure

If your withdrawal method becomes invalid or is compromised (lost, stolen, blocked, or deactivated), notify our support team immediately.

8. Security Auditing and Withheld Transactions

In the event of suspected misuse, bonus manipulation, fraudulent behavior, or security compromise, VLKNA reserves the right to:

Pause withdrawal processing for internal audit

Request supplementary verification

Cancel and return funds to your account

If a deposit used to fund your account is still pending final settlement, or if disputes regarding previous transactions are ongoing, your withdrawal may be delayed or blocked until resolution.

9. Transaction Consolidation and Limits

To optimize transaction efficiency, multiple withdrawals submitted within a 24-hour window via the same method may be merged. Charges applied by third-party payment processors are the responsibility of the user and are not refunded by VLKNA.

If a withdrawal method has not been used for more than 90 consecutive days, it may be disabled, requiring re-verification before reuse.

10. Confirmation and Transparency

Each completed withdrawal is accompanied by a transaction receipt including:

Reference number

Account of payout

Final amount and currency

Date and time of processing

11. Dispute Management

If you believe a withdrawal was unfairly denied, miscalculated, or delayed, you may file a complaint through support@vlkna.com. Escalated disputes may be submitted to compliance@vlkna.com for regulatory review. You must provide all relevant transaction IDs and documentation within 72 hours of the incident for an appeal to be initiated.

12. Policy Review and Amendments

VLKNA may update this policy periodically to reflect changes in regulatory requirements, internal processes, or platform architecture. Updates will be posted to this page with a clearly indicated "Last Updated" date.

12. Contact and Compliance

Questions about bonuses, campaigns, or withdrawals may be directed to:

General Inquiries: support@vlkna.com

Compliance and Investigations: compliance@vlkna.com