VLKNA Privacy Notice

VLKNA Ltd. ("VLKNA", "we", "us", or "our") is committed to protecting the privacy and confidentiality of your personal data. As the data controller, we determine how your personal information is collected, used, and safeguarded when you use our website, services, and platform features. This notice provides a transparent overview of our data handling practices and your rights under applicable data protection regulations.

Our appointed Data Protection Officer is responsible for overseeing our privacy compliance and can be contacted at privacy@vlkna.com for any questions, concerns, or to exercise your data protection rights.

We collect a wide range of personal data to support our operational and compliance needs. This includes identifying and contact details such as your name, date of birth, email, phone number, residential address, nationality, and employment-related data. We may also require official identification documents (e.g., a passport or national ID card), financial information such as payment method details, bank or crypto wallet information, salary and source of wealth information, and data derived from your interactions with our platform. For account security and compliance, we may collect device identifiers, browser fingerprints, IP addresses, and session data. Additionally, communication records (email or live chat), gameplay behavior, transaction logs, and support interactions may be stored. If applicable, we may request information related to criminal records, health, or other sensitive categories of personal data, especially in cases of employment or regulatory reporting.

Your personal data may also be obtained from third-party sources such as affiliate networks, verification providers, credit reference agencies, public records, social media platforms, and industry-specific fraud prevention databases.

The data we collect serves several purposes. It enables us to deliver the services we promise: managing your user account, verifying your identity, processing payments and withdrawals, enforcing compliance protocols, monitoring user behavior to detect abuse or fraud, responding to your support requests, and analyzing usage trends for platform improvement. Furthermore, we use this data to fulfill legal and regulatory obligations, including Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and Know Your Customer (KYC) standards.

Our processing is supported by clear legal grounds. In most cases, we rely on contractual necessity to deliver our services. We also process data to fulfill legal obligations and where it serves our legitimate interests—such as enhancing security, detecting fraud, or improving our user experience—provided such interests are not overridden by your fundamental rights. In certain instances, we may request your explicit consent, such as when using personal data for marketing communications, or for processing special category data like health information.

We share your personal data only when necessary and with appropriate safeguards in place. This includes sharing data with financial institutions, payment processors, identity verification providers, IT infrastructure vendors, affiliate partners, legal advisors, regulatory authorities, and fraud prevention services. Where applicable, we ensure that contracts are in place with these third parties to enforce data security and lawful processing obligations.

As part of our international operations, your data may be transferred outside your country of residence. All such transfers are secured by legal mechanisms such as Standard Contractual Clauses or binding agreements to maintain a high level of data protection regardless of jurisdiction.

Data security is a priority. We implement a layered security approach including encryption, access controls, intrusion detection systems, and audit logging. Access to your personal data is restricted to trained personnel with a business need-to-know. In the event of a suspected data breach, we have protocols in place to assess the impact, notify regulators if required, and inform affected users.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, tax, accounting, and audit obligations. In determining retention periods, we consider the nature and sensitivity of the data, potential risks of misuse, legal requirements, and whether we can achieve the intended purposes through alternative means.

As a data subject, you may have various rights depending on your jurisdiction. These rights may include access to your personal data, the right to rectify incorrect information, the right to request erasure of your data, to restrict or object to processing, and to request a portable copy of your data. Where we rely on consent, you may withdraw that consent at any time. To exercise these rights, you may contact privacy@vlkna.com. We may require verification of your identity before processing your request.

VLKNA uses cookies and tracking technologies to optimize your experience, personalize content, secure your session, and analyze site performance. For more details, please consult our dedicated Cookie Policy available on our website.

If you believe your data protection rights have been infringed, you may submit a complaint to our Data Protection Officer or, where applicable, to your national Data Protection Authority. While VLKNA is licensed under the jurisdiction of Anjouan, Union of the Comoros, we aim to align with international best practices in data privacy.

This Privacy Notice is subject to change. Any modifications will be posted on our website and, where significant, communicated to you directly through appropriate channels such as email or in-app messages.