How do I create an account?
Click the “Sign Up” button and fill in your basic details, such as your email, preferred username, and country. Once submitted, your account is instantly created and ready to go — no activation delay. Most players complete the process in under 60 seconds.We’ve stripped down the friction to help you jump straight into the action — securely and seamlessly
Do I need to verify my identity?
Yes — as part of our licensing obligations and Anti-Money Laundering (AML) standards, we require identity verification before your first withdrawal. This KYC (Know Your Customer) check protects both you and the platform by ensuring every transaction is secure and compliant. The process is fast and only requested once, unless your information changes.
Can I change my email or username later?
Your username is unique and permanent — it’s part of your gaming identity and how you appear in challenges or leaderboards. However, if you ever need to update your email address for any reason (new provider, compromised inbox, etc.), our support team will handle it for you securely after a quick verification.
What payment methods are accepted?
We accept a wide range of secure payment methods including e-wallets, credit/debit cards, crypto, and region-specific solutions such as GCash (Philippines), Paytm (India), and MoMo (Vietnam).
Is there a minimum deposit amount?
Yes. The minimum deposit is $10 (or the equivalent in your local currency). This threshold isn’t arbitrary — it ensures immediate eligibility for your welcome offer, streamlines payment validation, and helps us keep fraud rates low while maintaining fast account activation. Whether you're testing the waters or diving deep into gameplay, your first $10 unlocks full access to all core features and bonuses.
How fast are deposits processed?
Virtually all deposits are processed instantly and credited to your account within seconds. In rare cases — depending on your bank, wallet provider, or regional infrastructure — a short delay may occur. Our systems process payments in real time, and you’ll always see a confirmation onscreen. If ever there’s a hiccup, our support team is available 24/7 to help resolve it quickly.
Are there any deposit fees?
VLKNA does not charge any fees for depositing funds. What you send is what you get. That said, some payment providers (banks, cards, e-wallets) may apply minor service fees on their end — especially for international or crypto-based transactions. We recommend confirming with your provider if you’re unsure. On our side, we guarantee full transparency and zero hidden charges.
How do I claim my welcome bonus?
It’s effortless. As soon as you create your account and make your first qualifying deposit, your welcome bonus is automatically activated — no bonus code required, no manual claim.You’ll see the bonus details in your dashboard instantly, ready to use. We believe in frictionless perks, so you can focus on the thrill — not the fine print.
Are there wagering requirements?
Yes. Unless otherwise specified, most of our bonuses come with a standard wagering requirement of 30x the combined amount of your deposit and bonus. This means that if you deposit $50 and receive a $50 bonus, you’ll need to wager $3,000 before converting bonus funds into real, withdrawable money. All wagering terms are always clearly displayed before you accept any bonus — no surprises, no traps.
Can I withdraw my bonus money?
Bonus funds become eligible for withdrawal only after the wagering requirements are met. This ensures fair play and prevents abuse of our reward system. That said, you can withdraw your real money (deposited funds and real winnings) at any time — but doing so will forfeit your active bonus and any linked bonus winnings. Our system keeps you informed at every step, so you always stay in control of your funds.
How do I know if a game counts toward my bonus?
Not all games contribute equally to wagering. Slots generally contribute 100%, which makes them ideal for clearing your wagering faster. However, table games, live casino, and other high-return games usually contribute less (10% or less) due to their lower house edge. For complete transparency, our Bonus Policy outlines a detailed breakdown of game contribution rates, so you always know what counts, and by how much.
Is VLKNA licensed?
Absolutely. VLKNA operates under a fully valid eGaming license issued by the Union of the Comoros, a recognized regulatory body in the global iGaming industry. This license ensures that we adhere to strict compliance standards, including player verification (KYC), responsible gaming, AML protocols, and operational transparency. Our games, systems, and processes are regularly audited to ensure fairness, security, and full legal compliance. You’re playing in a safe and licensed environment — always.
How is my personal data protected?
At VLKNA, your data is treated with the highest level of security. We use bank-grade SSL encryption, firewall protection, and multiple layers of security protocols to ensure your personal and financial information remains 100% private and protected. We are fully compliant with international data protection regulations (including GDPR) and we never share your data with unauthorized third parties. ➜ Security isn’t a feature at VLKNA — it’s a standard.
Are payments and transactions secure?
Absolutely. All transactions are handled through secure, PCI-compliant payment gateways. Your financial information is never stored on our servers.
Is VLKNA compliant with AML and KYC policies?
Yes. We apply strict Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures for all players. These checks are mandatory before your first withdrawal and help ensure a safe environment
How fast are withdrawals processed?
Most withdrawals are reviewed and processed within 24 hours. The exact time depends on your chosen payment method.
Is identity verification required before withdrawal?
Yes — and for good reason. As part of our AML (Anti-Money Laundering) and KYC (Know Your Customer) policy, all players must verify their identity before their first withdrawal. This is a one-time process, usually completed within a few minutes once your documents are submitted. It helps us keep the platform safe, secure, and fair for everyone.
What is the minimum withdrawal amount?
The minimum withdrawal is $20 or the equivalent in your local currency. This ensures efficient processing and avoids unnecessary fees.
Are there any withdrawal fees?
No fees from us — ever. VLKNA does not charge any withdrawal fees on your side. However, depending on your provider or region, your bank or wallet might apply standard transfer fees or currency conversion charges.
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